Privacy Policy

We collect personal information only when you voluntarily provide it to us through the following channels:

• Contact Form — name, phone number, and email address when you send us an enquiry.
• Birthday Club Registration — name, email address, phone number, and date of birth when you register to receive a birthday greeting.
• WhatsApp — any information you share when you initiate a conversation with us via WhatsApp.
• Appointment Requests — name and contact details when you book a consultation or viewing.

We do not collect any payment card details. All purchases are completed in-store.

We use the information you provide solely for the following purposes:

• To respond to your enquiries and provide customer service.
• To send you a personalised birthday greeting if you have registered with our Birthday Club.
• To confirm and manage appointments or consultations.
• To communicate with you about your order or piece of jewellery.

We will never sell, rent, or share your personal information with third parties for marketing purposes.

By initiating contact with us via WhatsApp at +965 6629 9274, you consent to receiving responses and follow-up communications through that channel. You may opt out at any time by informing us in writing.

Our website may use cookies and similar technologies to understand how visitors use our site. This may include anonymised analytics data (such as page views and session duration). No personally identifiable information is collected through cookies without your explicit consent. You can disable cookies through your browser settings at any time. This will not affect your ability to browse the site.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected:

• Contact enquiry data is retained for up to 2 years.
• Birthday Club registrations are retained until you request removal.
• Appointment records are retained for up to 1 year.

After the applicable retention period, your data is securely deleted.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for Birthday Club communications at any time.

To exercise any of these rights, please contact us using the details in Section 8 below.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit. While we take every precaution, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: ranaalkuwaitjewellery1982@gmail.com
• Phone: +965 2242 7401
• Address: 10 Ali Al-Salem Street, Kuwait City, Kuwait

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.