Frequently Asked Questions

Question 1

What diamond quality standards does Rana Al Kuwait Jewellery use?

Accepted Answer

All diamonds at Rana Al Kuwait Jewellery are natural, earth-mined stones graded by internationally recognised laboratories including GIA, IGI, HRD, SGL, IDT, and EGL. We select diamonds based on the 4Cs — Cut, Colour, Clarity, and Carat — and only source stones that meet our strict quality benchmarks. Every certified diamond comes with its original grading report, which you may inspect before purchase.

Question 2

Do your diamonds come with certification?

Accepted Answer

Yes. Our solitaire diamonds and significant gemstones are accompanied by certificates from GIA, IGI, HRD, or equivalent internationally accredited laboratories. The certificate confirms the stone's exact specifications — cut grade, colour grade, clarity grade, and carat weight — giving you complete confidence in your purchase. Certificates are provided at no additional charge.

Question 3

What is the difference between natural and lab-grown diamonds?

Accepted Answer

Natural diamonds are formed deep within the earth over billions of years. Lab-grown diamonds are created in a controlled environment and are chemically identical, but they do not carry the same rarity or long-term value. At Rana Al Kuwait Jewellery, we exclusively work with natural, earth-mined diamonds and genuine precious gemstones to ensure the enduring value and authenticity of every piece.

Question 4

What gold purity do you use?

Accepted Answer

All our jewellery is crafted in 18-karat gold. We work with 18K yellow gold, white gold, and rose gold. 18K gold offers the ideal balance between purity, durability, and lasting brilliance — making it the standard of choice for fine diamond jewellery.

Question 5

How does the bespoke custom jewellery process work?

Accepted Answer

Our bespoke process begins with a private consultation at our atelier on Ali Al-Salem Street, Kuwait City. During this meeting, we discuss your vision, preferred metals, gemstone choices, and budget. Our master craftsmen then create detailed sketches and, where appropriate, a wax or CAD model for your approval. Once confirmed, the piece is handcrafted to order. The full process typically takes four to eight weeks depending on complexity, and you are kept informed at every stage.

Question 6

Can I redesign or reset an heirloom piece?

Accepted Answer

Absolutely. Heirloom redesign is one of our most meaningful services. We can reset your existing stones into a new contemporary or classic setting, incorporate family jewellery into a new design, or restore a piece to its original condition. We treat every heirloom with the utmost care and provide a full assessment before any work begins. Please bring your piece to our store for a complimentary consultation.

Question 7

What payment methods do you accept?

Accepted Answer

We accept KNET, Visa, Mastercard, bank transfer, and cheque. Please note that we do not accept cash payments in line with current regulations.

Question 8

What is the price range for jewellery at Rana Al Kuwait Jewellery?

Accepted Answer

Our collection spans a wide range to suit different occasions and budgets. Ready-to-wear pieces start from approximately KD 500, while signature diamond solitaire rings and bespoke commissions typically range from KD 2,000 to KD 50,000 and above, depending on the stone quality, metal, and craftsmanship involved. All prices are displayed in Kuwaiti Dinars. We are happy to discuss options that match your budget during a private consultation.

Question 9

Do you offer delivery or shipping?

Accepted Answer

We do not offer delivery or shipping. All purchases are made in-store at our atelier on Ali Al-Salem Street, Kuwait City. We are open to customers in Kuwait only. This allows us to ensure every piece is presented, verified, and handed over with the care it deserves.

Question 10

Do you offer ring resizing?

Accepted Answer

If your ring requires resizing at the time of purchase, we will carry this out for you at no charge. Resizing requested after the purchase date is available as a paid service. We recommend visiting us in-store so our team can assess the piece and advise on the best approach.

Question 11

Do you offer jewellery cleaning and repair services?

Accepted Answer

Yes. We provide professional cleaning, polishing, and repair services for pieces purchased from us as well as jewellery from other jewellers. Our in-house craftsmen handle prong re-tipping, clasp replacement, chain soldering, and stone replacement. Bring your piece to our store and we will provide a complimentary assessment and quote.

Question 12

How do I care for my jewellery at home?

Accepted Answer

Store each piece separately in a soft pouch or lined box to prevent scratching. Remove jewellery before swimming, exercising, or applying perfume and lotions. Clean gently with a soft brush, mild soap, and warm water, then pat dry with a lint-free cloth. Bring your pieces to us annually for a professional clean and inspection — this service is complimentary for pieces purchased from us.

Question 13

How do I book an appointment?

Accepted Answer

You can book a private appointment through our Appointments page on this website, or reach us directly on WhatsApp at +965 6629 9274. Walk-in visits are also welcome during store hours. Our team will be happy to assist you whether you are browsing our collection, planning a bespoke commission, or seeking advice on a gift.

Frequently Asked Questions

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